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Relationship Management (RM) is a powerful tool to manage prospects, customers and vendors, bringing discipline and efficiency to business processes such as sales, vendor management, credit and collections, returns management and more. The core building blocks of Relationship

The core features
in Relationship
Management bring
consistency and
efficiency to critical
business processes.
  Management include:

 Unlimited Contact information, Notes and To Do items

 Process flow combined with powerful filtering capabilities to create targeted lists of contacts to be used for call lists, broadcasts, notes review or exporting to Excel

 Go To and Options menus that are incorporated into virtually all RM programs to access standard FACTS entry programs and inquires, send email and letters, create Notes and To Dos, maintain contact information./td>
   
   
Flexibility & Consistency: User defined codes for contact types, note types, To Do types, mail codes, lead sources, process flows and email & letter templates allow RM to be configured to match your business requirements. Mail & letter templates, notes and To Dos all support default text with run time replacements to personalize and automate repetitive tasks and provide a consistent corporate image.
   
Automatic Activity-Specific Notes: Activity specific notes are created when quotes are entered or converted, SO & PO documents are entered or changed, To Do items are completed, email and letters are sent. All notes support default text and run time replacements for increased productivity and ease of use. Using the Filtered Notes query allows you to slice and dice notes by type and date ranges to provide unique views into your contact data.
   
Visibility & Security:A powerful filter combined with process flow capability allows the tracking of any business process from sales to credit and collections to vendor returns. Company-wide visibility of relationship details, storage and enhanced security protect valuable assets.
A PARTNER SOLUTION
Developed by Pivotal Systems,
an Authorized Infor Channel
Partner, Relationship
Management is certified by
Infor as a leading solution for
Infor ERP FACTS. By selectively
creating alliances with partners
that maintain the same
rigorous quality standards for
programming, design and
functionality, Infor provides our
customers with an expanded
and enhanced solution.
 
 
Technical Requirements:
Relationship Management runs only in graphical mode. Minimum recommended screen resolution is 1024x768 or higher. The email capability requires a full time TCP/IP connection to an Internet SMTP mail server. Relationship Management uses the ProvideX Internet Toolkit, which is included in the price of the module. FaxLink is required for broadcast fax capabilities.